Europa Offline (Resolved)
  • Priority - Critical
  • Affecting Server - europa
  • Europa is currently offline. We are aware of this issue and are working to bring it back online as quickly as we can. Please bear with us.

    Update: The server is currently performing a filesystem check before booting.

  • Date - 21/07/2017 11:30 - 21/07/2017 12:10
  • Last Updated - 21/07/2017 11:31
Europa Offline (Resolved)
  • Priority - Critical
  • Affecting Server - europa
  • We are investigating the cause of Europa being offline.

  • Date - 07/05/2017 08:02 - 07/05/2017 08:51
  • Last Updated - 07/05/2017 10:46
Deimos Offline (Resolved)
  • Priority - Critical
  • Affecting Server - deimos
  • Deimos is currently offline following disk errors. We are currently working on bring this back online as quickly as possible. Please bear with us.

    Update: The RAID card has been replaced and the server is currently performing a filesystem check before booting.

    Update: The server and all services are now back online. Apologies for the unexpected downtime.

    Update: Despite a new RAID card this issue has repeated itself. Onsite techs are currently investigating the issue.

    Update: After a new RAID card, new cabling, updated firmware and BIOS we're still seeing issues with this hardware. We're currently taking the server offline for a full diagnostic test.

    Update: Onsite techs are currently working to move the drives from this server to a new chassis to rule out any other hardware issues.

  • Date - 13/01/2017 23:57 - 14/01/2017 11:32
  • Last Updated - 25/01/2017 11:33
Routing Issues (Resolved)
  • Priority - High
  • Affecting System - Network
  • Fri 16 Oct 2015 09:12 GMT

    Routing issues have not been resolved. Engineers are watching this closely as it was a large amount of traffic going to that network segment.

    Fri 16 Oct 2015 08:45 GMT

    Some customers may be experiencing routing issues. Engineers are investigating.

  • Date - 16/10/2015 08:45 - 16/10/2015 09:12
  • Last Updated - 16/10/2015 09:12
Routing Issues (Resolved)
  • Priority - High
  • Affecting System - Network
  • Tue 15 Oct 2015 00:08 GMT

    Routing issues have now been resolved.

    Tue 14 Oct 2015 23:30 GMT

    Some customers may be experiencing routing issues. Engineers are investigating.

  • Date - 14/10/2015 23:30 - 15/10/2015 00:08
  • Last Updated - 15/10/2015 00:08